Support Policy

Last updated: March 16, 2023

Thank you for visiting our website. We are committed to providing excellent customer support and ensuring your satisfaction. This support policy outlines our guidelines and procedures for addressing your inquiries and resolving any issues you may encounter.

Contact Information: You can reach our support team through the following channels:

Email: support@safe-contract.me

WhatsApp, Telegram +1 737 237 0456

Response Time: We strive to respond to all customer inquiries within 24 hours (one business day) of receiving them. Please note that response times may vary depending on the volume of inquiries received, but we will make every effort to address your concerns promptly.

Support Channels: Our primary support channels are email and live chat. You can contact us via email at support@safe-contract.me or initiate a live chat session on our website during our designated support hours. While we encourage these channels for faster response times, you may also reach us by phone during our support hours.

Support Availability: Our support team is available [days of the week] from [start time] to [end time] [time zone]. We are closed on [holidays or specific days when support is unavailable]. Outside of these hours, you may still send us an email or leave a voicemail, and we will respond as soon as possible during our next available support hours.

Issue Resolution: When you contact our support team, we will make every effort to resolve your issue in a timely and satisfactory manner. We may request additional information or provide troubleshooting steps to assist you. If necessary, we will offer appropriate resolutions based on the nature of the issue.

Escalation Process: If your issue is not resolved to your satisfaction or requires further attention, please inform our support team, and we will escalate the matter to our management or higher-level support. We are dedicated to addressing any unresolved concerns promptly and professionally.

Language and Tone: We are committed to providing respectful and professional support to all our customers. We expect the same level of courtesy in our interactions and encourage constructive dialogue throughout the support process.

Please note that this support policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates or modifications.

Thank you for choosing our Platform. We appreciate your business and look forward to assisting you.

Sincerely, “UNITED IT CAPITAL Corp”

If you have any questions about this Support Policy, You can contact us:

By email: hello@safe-contract.me

Safe-Contract.me - B2B E-commerce platform for international trade. With the "Secure Payment" service without using a letter of credit and other banking instruments with low fees and short deadlines.

The Secure Payment service is used to pay for goods and services!

Risk insurance service for exporters and importers in the largest insurance companies.

The customer's contract loan service.

The buyer is guaranteed a 100% refund in case the seller does not fulfill the terms of the contract.

The seller is guaranteed to receive payment after fulfilling the terms of the contract.

We will help you safely buy goods from anywhere in the world and deliver them! Leave your applications to us by email or directly on the website!

Representative offices of the company in the USA and Kazakhstan.

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SERVICES INFO

Contacts

Address

1) USA, 1209 Orange St Wilmington 19801 DE. 2) KAZAKHSTAN, Almaty, Al-Farabi Avenue 17/1
Phone

+1 737 237 0456 Whatsapp, Telegram
Email

hello@safe-contract.me

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Address

1) USA, 1209 Orange St Wilmington 19801 DE. 2) KAZAKHSTAN, Almaty, Al-Farabi Avenue 17/1
Phone

+1 737 237 0456 Whatsapp, Telegram
Email

hello@safe-contract.me