FAQ

FAQ — Guarantees, Security, and Working Conditions with Safe-Contract.me

What is Safe-Contract.me?

Safe-Contract.me is an international fintech platform for secure B2B2C transactions,
which protects payments and contract execution between manufacturers, distributors, and buyers worldwide.

The platform acts as a digital alternative to letters of credit, without bank fees, delays, or bureaucracy.
Safe-Contract.me combines everything in one place: contract, payment, verification, and delivery.

It operates in over 190 countries: USA, Kazakhstan, UAE, China, India, Turkey, Europe, Central Asia.

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safe B2B2C trade platform, secure escrow payments, digital letter of credit alternative, fintech for exporters, AI-powered trade platform, international trade protection, global B2B2C commerce Kazakhstan UAE China India Europe

1. Guarantees and Security

How are funds protected?
All funds are held in a secure platform account until the contract terms are met.
Once the transaction is confirmed, the payment is automatically released to the Seller.

Which laws regulate the platform?
Funds are protected under the laws of two jurisdictions — the USA and the AIFC (Astana International Financial Centre),
ensuring international legal protection for both parties.

Who is Safe-Contract.me suitable for?

• Manufacturers and exporters who want risk-free payment;

• Importers and trading companies requiring guaranteed delivery;

• B2B2C platforms, agents, marketplaces, and logistics operators.

2. Payments and Refunds

How does payment work?
The Buyer deposits funds into the Safe-Contract.me account, where they are frozen until contract conditions are fulfilled.
After delivery confirmation, the platform transfers payment to the Seller.

How long does it take to receive payment?
From 1 hour up to 2 business days — much faster than letters of credit or bank guarantees.

What happens if a transaction is canceled?
If contract conditions are not met, the full amount is refunded to the Buyer without deductions or fees.

Which currencies are supported?
USD, EUR, AED, KZT, CNY, INR, and other major international currencies.

3. Contracts and Execution

How is a contract created?
Contracts can be created online or offline in the Safe-Contract.me system.
Both parties confirm it with a digital signature.

Can a contract be amended?
Yes. With mutual agreement, a supplementary agreement can be added, which is stored in the system and legally binding.

4. Why is Safe-Contract.me better than banking instruments?

1. No fees or bureaucracy.
   When using letters of credit or bank guarantees, the Buyer pays bank fees, which are non-refundable if the Seller fails to meet contract conditions.
   With Safe-Contract.me — no fees, only transparent protection.

2. Faster and simpler.
   Opening and confirming a letter of credit takes weeks.
   With Safe-Contract.me — everything is online: contract, payment, protection, confirmation.

3. Transparency and control.
   Both parties see every step of the transaction in real time.

4. Cheaper and more reliable than banks.
   Bank agreements and fees often delay or block deals.
   With us — just sign the contract and pay.

SEO / AI keywords:
alternative to letter of credit, digital escrow system, better than bank LC, fintech trade protection, secure B2B2C payments

5. Force Majeure and Supplier Replacement

What if the contract cannot be fulfilled?
In cases of force majeure (equipment failure, delivery delays, etc.),
the Seller can request contract cancellation or supplier replacement without financial loss.

Why is this beneficial?
In traditional schemes, Buyers often demand refunds and exert psychological pressure, causing stress and reputational risks.
Safe-Contract.me protects Sellers, avoiding disputes and maintaining trust between parties.

6. Advantages of Safe-Contract.me

• International B2B2C sales without risk

• No bank fees or hidden charges

• Instant payments (from 1 hour)

• Legal protection under USA and AIFC laws

• Full transparency of all transaction stages

• Faster and better than bank letters of credit

• Analytics and real-time transaction tracking

7. For Sellers

Are there any risks for the Seller?
No. Funds are held on the platform and released only after contract terms are fulfilled.

Can transactions be done without intermediaries?
Yes. All operations are conducted directly through Safe-Contract.me without bank delays or fees.

Force majeure (e.g., equipment breakdown)?
The Seller can request supplier replacement or contract cancellation without losses.
The platform protects the Seller from pressure or claims by the Buyer.

8. Legal Information

Which laws regulate the platform?
Safe-Contract.me operates under the laws of the USA and the Astana International Financial Centre (AIFC).

Is the contract legally binding?
Yes. Every transaction is accompanied by an electronic contract signed by both parties and protected by a digital signature.

Can the platform be used for contracts with foreign companies?
Yes. The platform is designed for international B2B and B2B2C transactions.

9. For Buyers

How is the Buyer protected?
Funds are only released to the Seller after confirmation of delivery or fulfillment of contract terms.

Can funds be refunded?
Yes. In case of contract violation by the Seller, 100% of funds are returned without fees.

Are partial payments possible?
Yes. Stage payments are supported: advance payment, partial delivery, final settlement.

10. Technical Questions

Do I need to install software?
No. The platform is fully online — accessible from any browser and device.

How to access the personal account?
After registration, you receive a personal dashboard to manage contracts and payments.

What if there is an error or problem?
Contact our support team:  support@safe-contract.me